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STORE POLICY

Policy

At Estetyka YYC, we understand that life can be unpredictable, and sometimes circumstances arise that require you to cancel or reschedule your lash and brow appointments. We strive to be accommodating while also maintaining a fair and consistent cancellation policy.

Firstly, if a customer fails to show up for their appointment after 15 minutes of the scheduled time, this will be considered an automatic cancellation. We ask that you please be prompt and arrive on time to ensure that we can provide you with the best possible service.

If you need to reschedule your appointment, we require at least 24 hours' notice. This allows us to adjust our schedule and offer the appointment time to another customer who may be waiting for an opening.

We also ask that customers come to their appointment with clean lashes and brows, free of any makeup or residue. This ensures that we can apply lash extensions or tinting products effectively and safely.

Additionally, we recommend that customers avoid caffeine before their appointment, as it can cause eye twitching and make the application process more challenging.

As part of our commitment to quality service and client satisfaction, we sell lash bath products that we strongly recommend our customers to use regularly to keep their lashes clean and healthy. Therefore, we require that all customers agree to wash their lashes daily to maintain their health and longevity.

Finally, if a customer is feeling unwell, we ask that they contact us as soon as possible to cancel their appointment. This not only allows us to reschedule the appointment but also protects our staff and other customers from exposure to illness.

Thank you for your understanding of our cancellation policy. We look forward to providing you with exceptional service at Estetyka YYC.

PRIVACY & SAFETY

At Estetyka YYC, we take the privacy and safety of our customers very seriously. We understand that providing personal information online can be a sensitive issue, and we want to assure you that we are committed to protecting your data.

We collect personal information such as your name, email address, and phone number when you book an appointment with us. This information is used solely for the purpose of providing you with our services and communicating with you about your appointment.

We use a third-party payment gateway to verify payment and protect your financial information. We do not store any payment information on our website or in our systems.

We may also collect non-personal information such as your IP address, browser type, and operating system for analytical purposes. This helps us to improve our website and services.

We will only contact you after your purchase has been successfully completed to confirm your appointment or provide you with relevant information about our services. We will not use your personal information for marketing purposes without your explicit consent.

We take all necessary precautions to ensure that your personal information is protected and secure. We use industry-standard encryption technology to prevent unauthorized access to your data.

If you have any questions or concerns about our privacy and safety policy, please do not hesitate to contact us. We are committed to maintaining your trust and providing you with the highest level of service at Estetyka YYC.

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